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Helsana

Advantages for Helsana customer

With MediService, you can always count on the following benefits:

  • You’ll receive a one-off CHF 20 Coop voucher when you order your first repeat prescription.
  • Your medication will arrive in discreet packaging by pre-paid post 1–2 days after you order is received.
  • MediService generally does not charge for the usual medication and dispensing checks, so you save CHF 4.30 per medication and CHF 3.25 per prescription.
  • Get personal advice from our pharmacists – just like at your local pharmacy.
  • Reordering is easy: just give us a call, send us an email or log in to your customer account online.
Ihre Vorteile

Here’s how easy it is:

Forwarding on your part:

Send us your original prescription after you’ve visited the doctor and filled in the order form below. Once you’ve filled in the order form, we’ll automatically send you a prepaid return envelope.

Directly by your doctor:

Your doctor can send the prescription to us directly, either by email, signed by hand with a HIN address, or as an electronic prescription. If we have any further questions, we will contact you.

Fill in the order form and receive our pre-paid envelope straight to your door.

Once you’ve filled in the order form, we’ll send you a pre-paid envelope free of charge so you can send us your original prescription*.
*We need the original prescription to be able to send you a medication. Tip: Your doctor can also send the prescription directly to us!

Appeal
I would like my original medicines to be replaced by a generic medicine wherever possible.

Gesundheitsfragebogen

Completion of the health questionnaire is voluntary.
Further information on the use of your personal data can be found in the privacy policy at www.mediservice.ch/privacy.

Do you suffer from any of the following health complaints?
Is there a pregnancy?
Are you breastfeeding?

* Mandatory field

 

Contact us without obligation if you have any questions or uncertainties.

Kontaktieren Sie uns unverbindlich falls Fragen oder Unklarheiten bestehen.

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Contact form
Telephone +41 32 686 20 20

Once we have the prescription, we will take care of everything.
You can even enjoy further benefits:

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Leave the administrative work to us. We invoice most health insurance companies directly.

Every order placed with MediService undergoes a multi-stage pharmaceutical check by our pharmacists.

Three to four weeks before your repeat prescription expires, we will send you a reminder containing a list of medication for which your prescription is about to expire. The aim of the repeat prescription reminder is to help you avoid any interruption to treatment.

If you send us a new repeat prescription, please note the following:

Prescription = order. When you send us a prescription, the medication will be automatically delivered to you. If you want to send us your new prescription, but don’t want to have it delivered yet, simply tick the box on the accompanying repeat prescription reminder stating that you do not require any medication at the moment. You will then receive a follow-up order form (FOF) and can reorder your medication as usual (via FOF, customer account, telephone). If your doctor sends us the new prescription directly by fax or electronically, please ensure that it includes a note stating that you do not want your medication to be delivered yet.

Prescription validity: If your doctor signs the accompanying form with the listed medications and adds the date and practice stamp, this counts as a new prescription. NB. If the doctor does not state that it is a repeat prescription, the prescription will only be valid for a single delivery.

Please do not hesitate to contact our Customer Service team if you have any questions.